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Vetting Advisor – Existing Members (Customer Service Administrator)

Job ref: VET120618

JOB PURPOSE

To complete vetting on existing Checkatrade members and on board Local Authority scheme members in a professional, accurate and timely manner.  Deliver a professional and exemplary level of customer service which demonstrates the Checkatrade Values.  Support the Vetting Department in the delivery and achievement of business objectives.

KEY RESPONSIBILITIES AND MAIN DUTIES

VET WITH INTEGRITY

  • Accurately process Local Authority scheme member application forms in accordance with company standards and deadlines
  • Adhere to vetting requirements whilst processing all Local Authority scheme member applications ensuring all checks are completed (i.e. credit checks, open source check, references, paperwork – list not exhaustive)
  • Ensure effective calls and personal service to members by key preparation prior to calls (i.e. check paperwork required, references status – list not exhaustive). Review any case notes or follow-up notes from other depatments.
  • Ensure all Vetting carried out on Existing members (i.e. Upgrading to Trading Standard Approval, Change of names, addresses, ownership – this list is not exhaustible) in accordance with the company standard
  • Take vetting calls in a professional and timely manner to ensure that new members achieve full membership status within agreed turnaround times
  • Process emails from Creditsafe in accordance with vetting standards and ensure any members requiring cancellation are dealt with quickly and efficiently
  • Accurately collate statistics to facilitate the Senior Vetting Advisor/Team Leader to collate turnaround time
  • Ensure accurate, timely case-notes are easy for others to understand
  • Liaise proactively with Senior Vetting Advisor/Team leader about complex queries, vetting or paperwork issues to ensure swift resolution
  • Increase skills in navigating our in house syetem, computing skills, uploading documents, carry out open source checks
  • Participate in ongoing training and development.  Increase cross department knowledge and understanding of Trading Standards and existing memberships

WORKING IN PARTNERSHIP WITH OTHERS

  • Work collaboratively with others in the team, sharing your experience, taking responsibility for your workload and striving for excellence
  • Contribute to team meetings and encourage others to do likewise
  • Liaise with other departments – Sales, Membership Consultants’s, Membership Advisor’s, Finance, Reception as need arises. Make certain that every case has sufficient detail for other Vetting Advisor’s to process and action
  • Close cases where change has occurred, but no action by Artwork is necessary
  • Demonstrate flexibility with work responsibilities and working hours
  • Support business change (including to this role) and management initiatives
Salary £17,189 rising to £18,189 on successful completion of probationary period
Location Selsey, West Sussex
Job type Permanent
Working hours 35
Closing date 19th June 2018
How to Apply