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Vetting Advisor – Existing Members (Customer Service Administrator)

Job ref: VET120618


To complete vetting on existing Checkatrade members and on board Local Authority scheme members in a professional, accurate and timely manner.  Deliver a professional and exemplary level of customer service which demonstrates the Checkatrade Values.  Support the Vetting Department in the delivery and achievement of business objectives.



  • Accurately process Local Authority scheme member application forms in accordance with company standards and deadlines
  • Adhere to vetting requirements whilst processing all Local Authority scheme member applications ensuring all checks are completed (i.e. credit checks, open source check, references, paperwork – list not exhaustive)
  • Ensure effective calls and personal service to members by key preparation prior to calls (i.e. check paperwork required, references status – list not exhaustive). Review any case notes or follow-up notes from other depatments.
  • Ensure all Vetting carried out on Existing members (i.e. Upgrading to Trading Standard Approval, Change of names, addresses, ownership – this list is not exhaustible) in accordance with the company standard
  • Take vetting calls in a professional and timely manner to ensure that new members achieve full membership status within agreed turnaround times
  • Process emails from Creditsafe in accordance with vetting standards and ensure any members requiring cancellation are dealt with quickly and efficiently
  • Accurately collate statistics to facilitate the Senior Vetting Advisor/Team Leader to collate turnaround time
  • Ensure accurate, timely case-notes are easy for others to understand
  • Liaise proactively with Senior Vetting Advisor/Team leader about complex queries, vetting or paperwork issues to ensure swift resolution
  • Increase skills in navigating our in house syetem, computing skills, uploading documents, carry out open source checks
  • Participate in ongoing training and development.  Increase cross department knowledge and understanding of Trading Standards and existing memberships


  • Work collaboratively with others in the team, sharing your experience, taking responsibility for your workload and striving for excellence
  • Contribute to team meetings and encourage others to do likewise
  • Liaise with other departments – Sales, Membership Consultants’s, Membership Advisor’s, Finance, Reception as need arises. Make certain that every case has sufficient detail for other Vetting Advisor’s to process and action
  • Close cases where change has occurred, but no action by Artwork is necessary
  • Demonstrate flexibility with work responsibilities and working hours
  • Support business change (including to this role) and management initiatives
Salary £17,189 rising to £18,189 on successful completion of probationary period
Location Selsey, West Sussex
Job type Permanent
Working hours 35
Closing date 19th June 2018
How to Apply