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Communications Manager

Job ref: CHA30052018


At Checkatrade we are passionate about matching the best quality Trades in the UK, with Customers who are searching for a trusted, transparent and quality service. We have a significant ambition to expand in the UK, in both the number of Trades and Customers we serve. Our team at Checkatrade has developed over 20 years, and we are looking for individuals who put People first, are big on trust, do the right thing, go above and beyond and own exceptional service every time.


To lead internal & external communications for Checkatrade, managing the messaging for Consumers, Trade Members and our own People. This is a new role for Checkatrade as we go through a period of considerable change and growth. Digital is at the heart of what we do, so experience across digital channels including social, online reputation management and SEO are key.

Key tasks and responsibilities:


  • Setting out the communications approach and gaining leadership approval
  • A focus on story telling & case studies designed to drive commercial objectives
  • Management of an external PR agency for projects and reactive media enquires
  • Developing a tone of voice strategy for the brand (long-term)
  • Building and maintaining strong relationships with top tier UK journalists
  • Developing and maintaining trade and consumer press relationships
  • Working with Leadership Team to deliver Exec communications
  • Increase visibility for the brand across trade and consumer media titles
  • Manage media enquiries


  • Own the Content plan; reporting and evaluation of conversion, search visibility, domain authority, organic rankings and engagements
  • Writing copy for all channels, press releases and reports including marketing campaigns to ensure consistent messaging

Digital Focus

  • Ensure all work undertaken is done so with SEO as a key consideration, working alongside the digital team
  • Responsibility for managing the proactive and reactive social media plan
  • Work with the social/marketing team to develop compelling content
  • Lead on outreach opportunities and increasing blogger engagement
  • Engage with online digital media and support the development of new and innovative ways of engaging with audiences via digital media
  • Online reputation management including Trust Pilot, LinkedIn and Glassdoor

Internal Communications

  • Create and manage an internal communications strategy
  • Overall Management of  internal communications activity including creating and owning internal comms interventions and channels
  • Owning and delivering People events
  • Ultimately, Ensure we can reach our People through channels that are consistent, effective and appropriate

About you  

  • Minimum of three years working in-house or for an agency specifically in PR / communications
  • Social and digital understanding is key
  • Experience of working in the sector not essential but preferred
  • Excellent communication, Creative, Confident, Organised, Enthusiastic, Adaptable, Resourceful & Working as Part of a Team
  • Willingness to get ‘stuck-in’ with ad-hoc work e.g. events, sponsorship activation

To all recruitment agencies: Checkatrade does not accept speculative agency CV’s. Please do not forward CV’s to our jobs alias or Checkatrade employees. Checkatrade is not responsible for any fees related to unsolicited CV’s.

Salary Dependent on experience
Location Portsmouth, Hampshire
Job type Permanent
How to Apply